FAQ
The image residue phenomenon, also known as “screen burn-in”, “image burn-in”, “ghost image”, “ghosting”, “screen burn” , etc., is normal during displaying stationery image for extended period of time. In order to help maintain the best performance of the panel, we highly recommend you to set up the screen saver or avoid displaying stationery image for over 1 hour. In order to remove the burnt-in image, you can try displaying dynamic contents for a while or cooling down the device and rebooting it.
Lifespan of devices vary depending on their design. The theoretical lifespan for the device ranges from 30,000-50,000 hours (Please refer to the product spec for further details). With a daily average operating time around 8 hours, the lifespan of the device could be anything between 6 to 8 years.
In the real circumstances though, the actually lifespan may be affected by multiple factors and in rare cases the actual lifespan may fall well below 30,000 hours. However, in those circumstances you may request technical assistance and see whether or not the warranty terms is applicable.
MAXHUB uses different kinds of LCD from LG, AUO, SHARP etc.
MAXHUB is supposed to write smoothly and responsively with touch inputs. Please contact us if your problem still remains after completing following steps:
Clear up the screen if there are any dust, water drops, cobwebs etc;
Try drawing circular lines along the edges of the screen continuously;
See if your stroke stopped unexpectedly during the process.
Let us know if the problem stays unresolved.
Actually that is because you have been writing with your FINGERNAIL. Due to the PCAP touch technology on MAXHUB ultimate series, fingernails don’t have capacity big enough to be detected (just like on a mobile phone). Instead, we recommend you touch the panel with the skin on your finger.
MAXHUB ultimates series interactive flat panels use PCAP and EMR touch technology. If you are using the stylus (pen) that come with a MAXHUB ultimate series interactive flat panel, check if the battery has been depleted. Replace the battery when necessary. If the problem still remains, contact our technical support. If you are using a third party stylus (pen), we recommend you check the compatibility with the manufacturer.
Yes. Both standard and ultimate series feature multiple touch points. However, in the built-in whiteboard, you can write with one finger only. Multi-finger touch is designed for gesture control like zooming and dragging. On MAXHUB ultimate series interactive flat panels though, you can write in the built-in whiteboard with two EMR styli (electromagnetic pens) at the same time, provided that the two styli are in different colours (colour of the rings in the middle of the pens being different). In Windows Paint and other whiteboard application though, you may achieve ten points writing at the same time.
Make sure you are writing in the built-in whiteboard on a MAXHUB ultimate series flat panel. The two styli should be in different colours (one of the ring is silver, the other in black). Check if both the styli have enough battery, replace the battery if necessary. If the problem stays unresolved, try restarting the whiteboard app or rebooting the device.
MAXHUB is dedicated to simplify your board writing. Multi-finger touch is designed for gesture control like zooming and dragging. You can install other whiteboard applications on a MAXHUB interactive flat panel to allow multi-finger writing.
In the built-in whiteboard, you can drag the canvas with two fingers in all directions or zoom in or out for extended space for writing.
MAXHUB supports up to 20 pages in a single presentation file. For additional pages, you can open a new file and continue your board-writing.
PNG, JPG, BMP are supported for changing the background. Resolution of the picture should exceed 8000*6000. Its size should be smaller than 20MB.
Tap on the page number button at the lower right corner, then tap on the “Trash” icon at the upper right corner of the page preview.
Currently, the MAXHUB whiteboard only supports undo 10 steps.
Windows(win7 or above), Mac(OS X10.9 or above).
Please try below procedure:
Check if the WiFi module is properly inserted into the slot. (It should be at the bottom of the lower bezel.) please re-plug the module to have a try.
Restart the wireless hotspot to have a try.
Try removing the metal objects between the wireless screen-share dongle and the device.
Contact your IT engineer and make sure the network suppressing function (WIDS/WIPS)of your wireless routers is turned off.
Please try below procedure:
Check if the WiFi module is properly inserted into the slot. (It should be at the bottom of the lower bezel.) please re-plug the module to have a try.
Re-pair the wireless screen-share dongle with the MAXHUB interactive flat panel.Restart the wireless hotspot to have a try.
Please contact your IT engineer and make sure the network suppressing function (WIDS/WIPS)of your wireless routers is turned off.
Should above procedures fail to resolve the problem, contact technical support.
Just find the CD driver of transmitter and run the screenshare application.
Up to 8 dongles are supported in the same time on a MAXHUB interactive flat panel.
Laboratory test results show that the wireless screen-share dongle works well within 12m range with MAXHUB interactive flat panel. However, actually operational distance may vary due to environmental factors.
Average delay is 200ms when screen-sharing via screen-share dongle. However, actually operational distance may vary due to environmental factors.
The wireless screen-share dongle transmits video stream in 15-25 frames/sec. Frame rate may change depending on the actual connection status. In order to improve the performance of wireless screen-share, frame skip(s) may occur when network has been poorly connected.
In most cases, the dongle would be ready within 30s to share the screen from your devices after plugging. For those devices with driver installed, the dongle would be ready in 15s.
Not necessary. Even without external connection, wireless screen sharing is still available for your devices.
Yes, up to 8 dongles connection is supported with a MAXHUB interactive flat panel. However, only four of the connected devices are allowed to share their screens onto the interactive flat panel. There are two different ways to share your screen:
Press the button on the dongle to allow full-screen, exclusive wireless screen-sharing.
Press and hold the button on the dongle to join other shared screens in split-view mode.
No, you can’t.
You can choose to turn off the capture cursor function in the “Options/Capture Cursor” on the computer screen share software interface, and the cursor would be hidden.
A MAXHUB interactive panel could be an extended display for your Windows PC, but not for a Mac
In the screen-share software application, select the “capture expansion screen” function”, then switch the “Options/Capture Expansion Screen” button, the receiver interface will be displayed as an extension screen.
The extended screen has the same resolution as your screen-shared Windows PC. If you want to improve the resolution, go to “Control Panel \ Appearance and Personalisation \ Display \ Screen Resolution”
You can manually switch your sound output device on your Mac by choosing “Soundflower(2ch)”.
By default, touch feedback is enabled during the screen-sharing, however, you can still choose to disable it from the screen-share application by clicking on.
You can try the following steps:
1）Enable the touch screen function on the screen-share app.
2）Try to temporarily close the anti-virus software and re-plug the transmitter.
3）Confirm whether or not you are screen-share your PC and use the MAXHUB interactive flat panel as an extended display. Touch feedback is not supported on an extended display during screen-sharing. If you want to change the display options, press “Win+P” and select “duplicate” to enable touch feedback.
4）The touch service may be disabled in your screen-shared PC. Open “control panel\all control panel items\management tools” and open the “service”, and then find the “Tablet Input Service”(Win 8 or above is called “Touch Keyboard and Handwriting Panel Service”) to check if the service status is enabled. Then try replugging the transmitter to try again, if the problem still remains, contact technical support.
There are at least two ways to turn the slides:
1）Turn by tapping a button: You may find buttons for turning pages on either of the lower corners of MAXHUB interactive flat panel during powerpoint presentation.
2）Turn by swiping on the screen: Swipe to right for next page, or swipe to the left for previous page.
On a MAXHUB interactive panel, mouse clicking could be replaced by touch inputs.
Same with other touch devices:
Tap to for a click
Tap and hold for a right click
Tap and drag (or swipe) for click and move.
For a Windows PC, you can drag to scroll the webpage in various browsers. However, depending on their settings, some browser may not allow you to scroll the webpage via touch input. Try updating the browser or tap on the arrow in the browser to scroll instead.
For a Mac unfortunately, we still cannot achieve the drag and scroll during webpage surfing.
MAXHUB screen-share will transmit the video with up to FHD resolution(1080P). The actual resolution will match the resolution of the screen-shared device when the device is set to a resolution no greater than 1080P.
6005 means the dongle was paired with an X3 model and then being used on an older model of MAXHUB interactive flat panel.
Contact technical support for a solution.
It may be compatible issue. Please update the firmware to the latest version and re-pair the dongle.
If the problem still remains, contact technical support.
Please update to the latest firmware and PC suite. Contact technical support for guidance.
If the problem still remains, try temporarily disable the firewall or antivirus software.
Launch the task manager to see if the process “MaxhubAirReceiver.exe” is running. If yes, try changing the adapter settings to obtain IP address and DNS address automatically.
If you still fail to resolve the issue, contact technical support.
Please make sure you are connected to the hotspot of the MAXHUB interactive flat panel.
On your Mac, open the system preferences, then choose Displays. Make sure you tick the box “Show mirroring options in the menu bar when available”.
It is a misinformation of the antivirus software. Please add the “USWT” software which is the driver of dongle to the white list of the antivirus software. Please kindly tell us its name and we will make contact.
Please try the following:
Update the PC Suite on the MAXHUB interactive flat panel. Contact technical support.
If the problem still remains, contact technical support.
Please try the following:
Please make sure you have switched on the hotspot of the MAXHUB interactive flat panel;
Update the firmware of MAHXUB interactive flat panel;
Replug the wifi-module, which is on the bottom side of the panel.
MAXHUB only provides one way to uninstall the APP currently, you can use the application store management to uninstall APP.
Click on the web page to download a certain software, click the upper-right button (three points in a row), click “tools”, open the relevant download programs, you can open the relevant software in “more”.
Portable drives are supported in the finder app, those with storage bigger than 64GB may not work properly due to Android system limit. If the drive has been partitioned, it will be displayed as multiple storages.
A MAXHUB interactive panel supports AVC, MPEG-4, HEVC, MPEG-2, REALVIDEO-4, WMV2, WMV3 formats.
PNG, JPG, BMP formats are supported. Recommended resolution is 1920*1080.
Currently, text editing and template selection function are supported for welcome interface, thank you for your advice!
The pictures in the templates cannot be deleted. However, you can still deleted the ones you inserted.
After an external device is connected to a MAXHUB interactive flat panel, a button will appear in the lower right corner of the screen, tap to initiate calibration.
A VGA cable alone doesn’t transmit audio signals. Make sure that the audio cable is connected at the same time. Then, if necessary, go to control panel -> Sound -> Switch the audio output device to MAXHUB. And please make sure you are actually playing some audio from your device.
Please re-plug the VGA cable, if there is still color cast after re-plug, please replace the VGA cable and try again.
When you use the VGA/HDMI cable, another touch cable is necessary for transmitting touch signals if you want to achieve touch feedback function. Please note that the length of the touch cable shall not exceed 8m.
A button will appear in the lower right corner of the screen when you connect the device to the VGA/HDMI port or Screen-share, tap to select the channel that you wish to switch to.
You can get into the setting menu to adjust the brightness. Or tap on the three line icon from the side bar for brightness adjustment.
Volume adjustment can be done in slide bar and setting menu.
Yes, all data no the device will be erased and restore to factory settings.
Unplug the pc module to keep all your files saved on Windows OS. Please backup the files in the Android system with an external drive before restoring the settings.
When connected to the Internet, a MAXHUB interactive flat panel will automatically check the latest firmware. It may notify you if there is a newer version available.
After rebooting the device, it will notify you again with the update.
Online update will not affect the saved data & settings.
Power off and unplug the device, keep it idle for 10s before replugging the power, then reboot the device as you normally would.
The MAXHUB interactive flat panel has a built-in Android system that works without a PC module. However, a wifi module is necessary for wireless screen-share and network connection.
Please refer to the following:
Prepare a flash drive in FAT32 format with at least another 8GB storage available;
Unzip the file, copy the firmware named “upgrade_551” in the root directory of flash drive, do NOT rename it;
Shut down the MAXHUB interactive flat panel;
Plug the flash drive in the USB 3.0 port (the one in blue on the lower side of the device) on the panel (not the PC module);
Boot the the device by pressing on the power button and hold for approximately 6s till the light starts blinking;
It will be updated automatically.
Please contact technical support for guidance or assistance.
When left idle for a certain period of time, a MAXHUB interactive flat panel will enter sleep mode automatically. The time period can be changed in the settings.
Connect the RJ45 port on the lower right corner of the device or connect the wireless network with a WiFi module (on the bottom side of the device).
Sleep mode will turn off the display without interrupting the ongoing tasks. If the device enters sleep mode before the screensaver, it will not play the screensaver animation.
Set the screensaver while disable the sleep mode in settings.
Yes, you can connect the camera, or the microphone to the front USB port of the device, or the USB port on the PC module. The settings window will automatically pop-up when the device detects an external device.
Only when you have connected the headphone or line out cable with an external audio output device will you see the option.
Earphone and line out signals come from the same audio interface. The main difference between the two lies in output power. Earphone output power is comparatively small and line out power is bigger. If you use the earphone or small power amplifier.
The HDMI settings is for your device appears to be flickering due to encoding settings. The HDMI settings may address the issue.
The factory reset will restore the settings in the PC module and then restore the MAXHUB interactive flat panel. The time cost varies, depending on the size of the saved contents.
You can open the camera or audio application in privacy setting.
From the side bar, tap on camera to take a selfie.
Yes, you may update the system by enable the Windows Update from the Windows service configuration. By default, it is disabled to ensure a stable, uninterrupted experience. However, please do not UPGRADE or DOWNGRADE the system to another version of Windows system because it may not be compatible.
Please refer to the following:
Please check if the cable could work when connected with other computers;
Please ask the IT engineer if the network card was set with a fixed IP address;
Please check if the USB network card is set to obtain IP address automatically.
Contact technical support.
This may have been caused by the wrong match of main version and minor version. Please update the firmware to the latest version. If you still fail to solve the problem, contact technical support.
Please check if the firmware is updated to the latest version and update the firmware.
Check if the USB network card is set to obtain IP address automatically.
Check if a third party firewall software was installed. Try temporarily disabling the firewall.
Check with the IT engineer if he has set other network limitation or configuration. Temporarily remove the restrictions and have a try.
Check if there is enough storage in the hard drive.
